Return & Refund Policy
At Rose Madison New York, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, our return process is simple, transparent, and hassle-free.
30-Day Money-Back Guarantee
Every Rose Madison New York order is backed by our 30-Day Money-Back Guarantee. If it isn't quite what you hoped for, you may request a return within 30 days of receiving your order for a full refund or exchange, including sale styles.
Return Eligibility
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unworn and unwashed.
- Have all original tags still attached.
- Be in its original condition, with no signs of wear, alteration, or damage.
- Include proof of purchase or your order number.
Returns sent without prior authorisation cannot be accepted.
How to Start a Return
To request a return, please reach out through our Contact Us page or email info@rosemadisonnewyork.com with:
- Your full name
- Your order numbe
- The item(s) you'd like to retur
- A brief reason for your return (optional)
Once your request has been approved, we'll provide:
- A Return Merchandise Authorisation (RMA) number
- The correct return address
- Step-by-step return instructions
Please do not return your item until you have received written authorisation from Rose Madison New York.
Return Shipping
Unless your item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as you remain responsible for the parcel until it reaches our returns facility.
Original shipping charges are non-refundable.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the wrong product, please contact us at info@rosemadisonnewyork.com within 14 days of delivery.
Please include:
- Your order number
- Clear photos of the issue
Once reviewed, we'll arrange a replacement or full refund at no additional cost to you.
Exchanges
Want a different size or color? Simply reach out through our Contact Us page with your order number, and we'll help you find your fit. Items should be unworn, unwashed, and with the original tags attached.
If the item you want is limited in stock, we recommend returning your original order for a refund and placing a new order — this is the quickest way to secure the item you want.
Refunds
Once your returned item has been received and inspected, we'll notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
If you haven't received your refund within 15 business days after approval, we recommend contacting your bank or payment provider before reaching out to us.
Returns That Cannot Be Accepted
We reserve the right to refuse returns that:
- Are requested more than 30 days after delivery.
- Show signs of wear, washing, or alteration.
- Are missing original tags.
- Are returned without prior authorisation.
- Are sent to any address other than the one provided by Rose Madison New York.
Order Changes & Cancellations
We process orders quickly to ensure fast dispatch. If you need to change or cancel your order, please contact us immediately at info@rosemadisonnewyork.com.
If your order has not yet been processed or dispatched, we'll do our best to accommodate your request. Once an order has been shipped, it can no longer be cancelled and must instead be returned under this Return & Refund Policy.
Need Help?
If you have any questions about returns or refunds, our support team is here to help.
Email: info@rosemadisonnewyork.com
We aim to respond to all enquiries within one business day.
