Shipping Policy

At Rose Madison New York, we believe shipping should be simple, fast, and reliable. Every order is carefully prepared and dispatched so that it arrives safely and as quickly as possible.

Order Processing

  • Orders are processed Monday to Friday.
  • Most orders are dispatched within 1–2 business days.
  • During peak periods, holidays, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times within the United States:

  • United States: 2–5 business days

Please note that these delivery times are estimates only and are not guaranteed.

Free Shipping

We proudly offer free shipping on all orders within the United States. There are no hidden shipping charges at checkout.

Order Tracking

As soon as your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. You can use this number at any time to monitor the progress of your delivery via our tracking page.

Shipping Delays

While we work hard to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

  • Courier network delay
  • Severe weather conditions
  • Public holidays
  • High shipping volumes

If your order experiences an unexpected delay, our support team will be happy to assist.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Rose Madison New York cannot be held responsible for delays or lost parcels resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Missing Parcels

If your tracking shows your parcel as delivered but you haven't received it, we recommend:

  • Checking around your property
  • Asking neighbours or household members
  • Contacting the courier directly

If you're still unable to locate your parcel, please contact our support team and we'll do everything we can to help investigate.

Need Help?

If you have any questions about your order, shipping, or tracking, our support team is here to help.

Email: info@rosemadisonnewyork.com

We aim to respond to all enquiries within one business day.